The love of adventure is one of the trademarks of our family. The other is erring on the side of caution. When we create toys for our children's imaginative play, we seek to impart skills that they may someday apply in life. We try to share our love of adventure and provide a means to teach them how to enjoy the adventure safely. We hope our toys offer this same possibility to our customers. We are confident that you and your family will spend many happy hours enjoying our toys. Our guarantee to you is that our products are non-toxic, hand-crafted, high quality toys built to last. From our family, to yours!
Lemon Bay Doll Co. accepts PayPal and all major credit cards. If you wish to pay by check, please convo us to make these arrangements.
Regular orders may be cancelled for a full refund as long as the items haven't shipped yet. Custom orders may be cancelled only if work on them has not yet begun.
Layaway options are available. Please convo us to set up a layaway plan. Let us know which pieces you will be placing on layaway, the duration of the layaway, the frequency of payments and the amounts of payments. We will create a recurring custom listing for you and ship out your items one week after final payment has been received.
Your files will be available to download once payment is confirmed.
International shipping available by custom order. Please contact us for shipping quotes.
We ship using USPS Priority 2-3 day shipping or UPS, whichever is most economical. In our listings, shipping is based on "one piece - one box" weights and sizes. With multiple item sales, very often the pieces can be combined into fewer shipments at a savings. (Some of the bigger items do require their own box though.) We are happy to reimburse any shipping overages charged with original purchase on multiple item sales. Please contact us before purchasing if you are interested in receiving the combined shipping reimbursement.
We use special care to pack our items to arrive at your door safely. However, if a product has been damaged during shipment, please contact me as soon as possible upon receipt for instructions. All items are shipped insured and will be replaced or repaired at no cost and no hassle to you. Please save all packaging for USPS / UPS inspection.
If you are not completely satisfied with your purchase, you may return the item(s) within 7 days of receiving it. Item(s) must be in its original packaging and in perfect, unused condition. Custom orders are final sales and cannot be returned or exchanged.
Customer is responsible for returning the item(s) pre-paid and insured to Lemon Bay Doll Co. Upon receipt of item(s) a full refund will be issued. While our return policy is firm, we will make every effort to assure your experience is satisfactory!
We love custom orders! If there's something you're dreaming of for your doll's world, please convo us for possibilities.
Please contact us if you have any additional questions not answered in our policy section or within our individual listings. We are happy to assist you.